:root{
  --blue:#1e2c3f; --blue2:#26527c; --gold:#b8893f; --gold2:#d3a457;
  --ink:#1a2536; --muted:#68727f; --line:#e2e7ee;
  --green:#1e7145; --green-soft:#e4f3ea; --red:#c0392b; --red-soft:#fbeae8;
  --blue-soft:#e7f0fb; --gold-soft:#f6edda; --grey-soft:#eef1f5;
  /* liquid-glass tokens */
  --glass:linear-gradient(140deg,rgba(255,255,255,.78),rgba(255,255,255,.52));
  --glass-2:linear-gradient(140deg,rgba(255,255,255,.72),rgba(255,255,255,.44));
  --glass-brd:rgba(255,255,255,.75);
  --spec:inset 0 1px 0 rgba(255,255,255,.9);            /* specular top edge */
  --sh:0 12px 40px rgba(16,25,42,.14);
  --sh-sm:0 4px 16px rgba(16,25,42,.10);
  --blur:blur(22px) saturate(180%);
  --r:16px;
  --disp:"Sora",system-ui,sans-serif;
}
*{box-sizing:border-box}
html,body{min-height:100%}
body{
  margin:0;font-family:"Inter",system-ui,"Segoe UI",Arial,sans-serif;color:var(--ink);
  font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased;
  background:#e8edf5;position:relative;overflow-x:hidden;
}
/* vivid light-field behind the frosted glass so translucency actually reads */
body::before{
  content:"";position:fixed;inset:-10vmax;z-index:-1;pointer-events:none;
  background:
    radial-gradient(38vmax 38vmax at 8% -4%, rgba(211,164,87,.42), transparent 58%),
    radial-gradient(42vmax 42vmax at 98% 6%, rgba(38,82,124,.40), transparent 58%),
    radial-gradient(46vmax 46vmax at 78% 104%, rgba(30,44,63,.42), transparent 60%),
    radial-gradient(40vmax 40vmax at 6% 108%, rgba(120,110,180,.30), transparent 60%),
    linear-gradient(160deg,#eef2f8,#e7ecf5 45%,#efe9f4);
}
a{color:var(--blue2);text-decoration:none}
a:hover{text-decoration:underline}
h1{font-family:var(--disp);font-size:26px;font-weight:800;letter-spacing:-.02em;margin:0 0 18px}
h2{font-family:var(--disp);font-size:16px;font-weight:700;letter-spacing:-.01em;margin:22px 0 10px}
h3{font-family:var(--disp);font-weight:700}

/* ---------- top bar: dark liquid glass ---------- */
.topbar{display:flex;align-items:center;gap:26px;padding:0 24px;height:62px;
  position:sticky;top:0;z-index:50;color:#fff;
  background:linear-gradient(120deg,rgba(21,32,48,.82),rgba(38,82,124,.66));
  -webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  border-bottom:1px solid rgba(255,255,255,.16);
  box-shadow:var(--spec),0 8px 30px rgba(12,20,34,.28)}
.brand{display:flex;align-items:center;gap:11px;text-decoration:none}
.brand:hover{text-decoration:none}
.brand-logo{height:42px;width:auto;display:block;filter:drop-shadow(0 1px 3px rgba(0,0,0,.3))}
.crm-tag{font-family:var(--disp);color:var(--gold2);font-weight:800;font-size:17px;letter-spacing:.02em;
  padding-left:11px;border-left:1px solid rgba(255,255,255,.25)}
.mainnav{display:flex;gap:2px;flex:1}
.mainnav a{color:#cfd8e6;padding:8px 15px;border-radius:10px;font-weight:500;transition:background .18s,color .18s}
.mainnav a:hover{background:rgba(255,255,255,.12);text-decoration:none;color:#fff}
.mainnav a.active{background:rgba(255,255,255,.16);color:#fff;box-shadow:var(--spec)}
.userbox{display:flex;align-items:center;gap:14px;font-size:12.5px;color:#cfd8e6}
.userbox .userlink{color:#cfd8e6;text-decoration:none}
.userbox .userlink:hover{color:#fff;text-decoration:underline}

/* forced password-change gate */
#pwgate{position:fixed;inset:0;z-index:300;display:flex;align-items:center;justify-content:center;
  background:rgba(16,25,42,.55);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}
#pwgate .box{width:390px;max-width:92vw;padding:28px;border-radius:20px;
  background:var(--glass);-webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  border:1px solid var(--glass-brd);box-shadow:var(--spec),0 30px 80px rgba(16,25,42,.4)}
#pwgate .box h2{font-family:var(--disp)}
.btn-ghost{border:1px solid rgba(255,255,255,.38);color:#fff;padding:6px 13px;border-radius:9px;transition:.18s}
.btn-ghost:hover{background:rgba(255,255,255,.16);text-decoration:none}

.wrap{max-width:1180px;margin:28px auto;padding:0 20px}

/* ---------- glass surfaces ---------- */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:26px}
.kpi{background:var(--glass);-webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  border:1px solid var(--glass-brd);border-radius:var(--r);padding:18px 20px;
  box-shadow:var(--spec),var(--sh-sm);position:relative;overflow:hidden;transition:transform .18s,box-shadow .18s}
.kpi::after{content:"";position:absolute;left:0;top:0;height:100%;width:4px;
  background:linear-gradient(var(--gold2),var(--gold))}
.kpi:hover{transform:translateY(-3px);box-shadow:var(--spec),var(--sh)}
.kpi .n{font-family:var(--disp);font-size:30px;font-weight:800;color:var(--blue);letter-spacing:-.02em}
.kpi .l{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.6px;font-weight:600}

.card{background:var(--glass);-webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  border:1px solid var(--glass-brd);border-radius:var(--r);padding:22px 24px;margin-bottom:18px;
  box-shadow:var(--spec),var(--sh-sm)}

/* ---------- inputs / buttons ---------- */
.toolbar{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
input,select,textarea{font:inherit;color:var(--ink);padding:10px 12px;border-radius:11px;
  border:1px solid rgba(255,255,255,.8);background:rgba(255,255,255,.66);
  -webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);transition:border-color .15s,box-shadow .15s}
input::placeholder,textarea::placeholder{color:#9aa4b1}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--blue2);
  box-shadow:0 0 0 3px rgba(38,82,124,.18)}
.btn{font-family:var(--disp);background:linear-gradient(135deg,#2a3d55,#18232f);color:#fff;border:none;
  padding:10px 18px;border-radius:11px;font-weight:700;font-size:13.5px;cursor:pointer;letter-spacing:.01em;
  box-shadow:var(--spec),0 6px 18px rgba(24,35,47,.30);transition:transform .15s,filter .15s,box-shadow .15s}
.btn:hover{filter:brightness(1.1);transform:translateY(-1px)}
.btn:active{transform:translateY(0);filter:brightness(.96)}
.btn-gold{background:linear-gradient(135deg,var(--gold2),var(--gold));color:#17202e;
  box-shadow:var(--spec),0 6px 18px rgba(184,137,63,.42)}

/* ---------- table shell ---------- */
table{width:100%;border-collapse:separate;border-spacing:0;border-radius:var(--r);overflow:hidden;
  background:linear-gradient(140deg,rgba(255,255,255,.82),rgba(255,255,255,.6));
  -webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  border:1px solid var(--glass-brd);box-shadow:var(--spec),var(--sh)}
th{font-family:var(--disp);background:linear-gradient(120deg,rgba(21,32,48,.94),rgba(38,82,124,.9));
  color:#fff;text-align:left;padding:13px 14px;font-size:12px;font-weight:600;letter-spacing:.02em}
td{padding:12px 14px;border-bottom:1px solid rgba(226,231,238,.6);vertical-align:middle}
tr:last-child td{border-bottom:none}
tbody tr,tr{transition:background .14s}
tr:hover td{background:rgba(38,82,124,.07)}

/* ---------- pills ---------- */
.pill{display:inline-block;padding:3px 11px;border-radius:20px;font-size:11.5px;font-weight:700;letter-spacing:.02em}
.t-CLIENT{background:var(--green-soft);color:var(--green)}
.t-ARCHITECT{background:var(--blue-soft);color:#1f4e78}
.t-NEW_USER{background:var(--gold-soft);color:#7f6000}
.s-PENDING{background:var(--blue-soft);color:#1f4e78}
.s-CALLING{background:var(--green-soft);color:var(--green)}
.s-DONE{background:var(--green);color:#fff}
.s-FAILED{background:var(--red);color:#fff}
.s-WRONG_NUMBER{background:#fff2cc;color:#7f6000}
.s-NO_ANSWER,.s-OPTED_OUT{background:var(--grey-soft);color:#555}
.s-BOOKED{background:var(--green);color:#fff}
.s-CANCELLED{background:var(--red);color:#fff}
/* role badges */
.role-admin{background:var(--gold-soft);color:#7f6000;text-transform:uppercase;letter-spacing:.03em}
.role-staff{background:var(--grey-soft);color:#556072;text-transform:uppercase;letter-spacing:.03em}
/* small danger button (used for Remove) */
.btn-danger{background:transparent;color:var(--red);border:1px solid var(--red);padding:6px 14px;border-radius:9px;
  font-family:var(--disp);font-weight:600;font-size:12.5px;cursor:pointer;transition:.15s}
.btn-danger:hover{background:var(--red);color:#fff}
.cell-you{color:var(--muted);font-size:12.5px;font-style:italic}

/* inline-editable pill (dropdown that looks like a pill) */
select.pill-select{-webkit-appearance:none;appearance:none;border:none;cursor:pointer;font-weight:700;font-size:11.5px;
  padding:4px 22px 4px 11px;line-height:1.3;
  background-image:url('data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="10" height="10" viewBox="0 0 10 10"><path d="M1 3l4 4 4-4" fill="none" stroke="%23888" stroke-width="1.6"/></svg>');
  background-repeat:no-repeat;background-position:right 7px center;transition:filter .15s,box-shadow .2s}
select.pill-select:hover{filter:brightness(.95)}
select.pill-select:focus{outline:none;box-shadow:0 0 0 3px rgba(38,82,124,.22)}
select.pill-select.saved{box-shadow:0 0 0 2px var(--green)}

/* info banner + conversation expander */
.info-note{background:rgba(231,240,251,.62);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);
  border:1px solid var(--glass-brd);border-left:3px solid var(--blue2);border-radius:12px;
  padding:11px 15px;margin:0 0 16px;font-size:12.5px;color:#33475b;box-shadow:var(--spec)}
.convo-toggle{text-decoration:none;font-size:16px;transition:transform .15s}
.convo-toggle:hover{transform:scale(1.15)}
.convo-toggle.muted{opacity:.35}
.convo-pre{white-space:pre-wrap;word-break:break-word;margin:0;font:12px/1.55 ui-monospace,Menlo,Consolas,monospace;
  background:rgba(255,255,255,.88);border:1px solid var(--line);border-radius:10px;padding:10px 12px;max-height:220px;overflow:auto}

/* login */
.login-wrap{max-width:380px;margin:10vh auto;padding:34px;border-radius:22px;
  background:var(--glass);-webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  border:1px solid var(--glass-brd);box-shadow:var(--spec),0 24px 70px rgba(16,25,42,.28)}
.login-wrap h1{font-family:var(--disp);text-align:center}
.login-logo{text-align:center;margin-bottom:20px}
.login-logo img{width:170px;max-width:72%;height:auto}
.login-sub{font-family:var(--disp);font-weight:700;color:var(--gold);font-size:13px;letter-spacing:.06em;
  text-transform:uppercase;margin-top:8px}
.login-wrap label{display:block;font-size:12.5px;color:var(--muted);margin:12px 0 5px;font-weight:500}
.login-wrap input{width:100%}
.login-wrap .btn{width:100%;margin-top:20px}
.err{background:var(--red-soft);color:var(--red);padding:11px 13px;border-radius:10px;margin-bottom:12px;font-size:13px}

/* detail form */
.formgrid{display:grid;grid-template-columns:1fr 1fr;gap:15px}
.formgrid .full{grid-column:1/-1}
.field label{display:block;font-size:12px;color:var(--muted);margin-bottom:5px;font-weight:500}
.field input,.field select,.field textarea{width:100%}
.muted{color:var(--muted)}
.foot{text-align:center;color:var(--muted);font-size:12px;padding:26px}
@media(max-width:820px){.kpis{grid-template-columns:repeat(2,1fr)}.formgrid{grid-template-columns:1fr}}

/* ---------- Jack: floating AI assistant ---------- */
#jack-btn{position:fixed;right:24px;bottom:24px;z-index:100;width:62px;height:62px;border:none;cursor:pointer;
  border-radius:50%;color:#17202e;font-family:var(--disp);font-weight:800;font-size:13px;
  background:linear-gradient(135deg,var(--gold2),var(--gold));
  box-shadow:var(--spec),0 12px 34px rgba(184,137,63,.5);transition:transform .18s,box-shadow .18s}
#jack-btn:hover{transform:translateY(-3px) scale(1.05);box-shadow:var(--spec),0 16px 40px rgba(184,137,63,.6)}
#jack-panel{position:fixed;right:24px;bottom:98px;z-index:100;width:370px;max-width:calc(100vw - 32px);
  height:500px;max-height:calc(100vh - 140px);display:flex;flex-direction:column;overflow:hidden;
  border-radius:20px;border:1px solid var(--glass-brd);box-shadow:var(--spec),0 28px 80px rgba(16,25,42,.4);
  background:var(--glass);-webkit-backdrop-filter:var(--blur);backdrop-filter:var(--blur);
  transform-origin:bottom right;animation:jackpop .22s ease}
@keyframes jackpop{from{opacity:0;transform:translateY(12px) scale(.96)}to{opacity:1;transform:none}}
#jack-panel[hidden]{display:none}
.jack-head{display:flex;align-items:center;gap:9px;padding:14px 16px;color:#fff;font-family:var(--disp);font-weight:700;
  background:linear-gradient(120deg,rgba(21,32,48,.94),rgba(38,82,124,.88));box-shadow:var(--spec)}
.jack-head .dot{width:9px;height:9px;border-radius:50%;background:#4ade80;box-shadow:0 0 9px #4ade80}
.jack-head .x{margin-left:auto;cursor:pointer;font-size:22px;line-height:1;opacity:.8}
.jack-head .x:hover{opacity:1}
#jack-msgs{flex:1;overflow-y:auto;padding:15px;display:flex;flex-direction:column;gap:10px}
.jm{max-width:86%;padding:10px 13px;border-radius:15px;font-size:13px;line-height:1.5;white-space:pre-wrap}
.jm.bot{align-self:flex-start;background:rgba(255,255,255,.92);border:1px solid var(--line);border-bottom-left-radius:5px;box-shadow:var(--sh-sm)}
.jm.me{align-self:flex-end;background:linear-gradient(135deg,#2a3d55,#18232f);color:#fff;border-bottom-right-radius:5px}
.jm.typing{color:var(--muted);font-style:italic}
#jack-form{display:flex;gap:8px;padding:13px;border-top:1px solid var(--glass-brd);background:rgba(255,255,255,.42)}
#jack-input{flex:1}
#jack-form .btn{padding:10px 15px}

@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}